Privacy Policy & Cookies Policy

NuChart (“we,” “our,” or “us”) provides bookkeeping services, including financial statement preparation, VAT returns, payroll processing, management reports, and tax returns for sole traders and partnerships. We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and protect your data when you use our website and services.

We may collect and process the following types of personal data:

• Identity Data: Name, business name, job title.

• Contact Data: Email address, phone number, postal address.

• Financial Data: Business financial records (for bookkeeping and tax return purposes).

• Technical Data: IP address, browser type, operating system, device information.

• Usage Data: Information about how you use our website and services.

We collect data through:

• Online forms (e.g., contact forms, service sign-up forms).

• Direct communication (email, phone, or in person).

• Cookies and similar technologies (see Section 4 below).

We process personal data for the following purposes:

• To provide bookkeeping, tax return preparation, and related services.

• To communicate with you regarding services, inquiries, and updates.

• To comply with legal obligations (e.g., tax laws, anti-money laundering regulations).

• To improve our website and user experience through analytics.

• To send marketing communications (only with your consent).

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Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Performance of a contract: When data processing is necessary to provide our services.

• Legal obligation: When processing is required by law.

• Legitimate interests: When we have a valid business reason that does not override your rights.

• Consent: When you have given explicit consent (e.g., for marketing communications).

Cookies are small text files placed on your device to improve website functionality and user experience. We use cookies to:

• Recognise users and preferences.

• Improve website performance and security.

• Analyse site traffic using Google Analytics.

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Types of Cookies We Use:

• Essential Cookies: Necessary for website operation.

• Analytical Cookies: Help us understand website usage (e.g., Google Analytics).

• Functional Cookies: Enhance website functionality.

• Marketing Cookies: Used for advertising and promotional purposes.

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Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Delete existing cookies.

• Block new cookies.

• Receive alerts before cookies are stored.

For more details, visit www.aboutcookies.org.

We do not sell or rent personal data. However, we may share data with:

• Service providers: Third-party companies that assist in delivering our services (e.g., cloud storage, analytics, payment processors).

• Regulators or legal authorities: When required by law or compliance obligations.

• Professional advisors: Accountants, auditors, or legal consultants assisting us in our operations.

We ensure that third-party service providers comply with data protection laws and safeguard your information.

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.

• Rectification: Request corrections to inaccurate data.

• Erasure: Request deletion of your data (subject to legal exceptions).

• Restriction: Limit processing of your data under certain conditions.

• Objection: Object to processing based on legitimate interests.

• Data Portability: Request data transfer in a structured format.

• Withdraw Consent: Opt out of processing based on consent (e.g., marketing emails).

To exercise these rights, contact us at liam@nuchart.co.uk. We will respond within one month.

We implement security measures to protect your personal data, including:

• Encryption of sensitive information.

• Access controls and authentication.

• Regular security audits and staff training.

Despite these measures, no system is entirely secure. If you suspect any data breach, contact us immediately.

We may update this policy to reflect changes in law or business practices. We will notify users of significant changes via our website or direct communication.

If you have questions about this policy or wish to exercise your data rights, contact us:

• Email: liam@nuchart.co.uk

• Phone: 020 3832 3322

• Address: 71-75 Shelton Street, London, United Kingdom,WC2H 9JQ

• For complaints, you may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.